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PARTMASTER RETURNS POLICY

 

WHAT IS OUR RETURNS POLICY?

1.Item(s) must be returned within 14 days of purchase to your nearest Partmaster Branch or send to : 
Online Manager
481 Rosebank Road
Avondale
Auckland 1021

2.Item(s) must be in the original packaging and include all manuals and items that were in the original packaging.
 

WHEN TO RETURN A PRODUCT?

Partmaster offer a replacement, credit or refund where products have a major failure such as:
•  When they are faulty
•  Wrongly described
•  Different from a sample shown to you
•  Do not do what they are supposed to do
 

WHERE CAN I RETURN A PRODUCT?

You can return your purchase to your nearest Partmaster branch or send to : 
Online Manager
481 Rosebank Road
Avondale
Auckland 1021

Your product will need to be inspected as per the manufacturers warranty, and the product may also need to be assessed by the manufacturer.
 

WHAT INFORMATION IS NEEDED TO COMPLETE YOUR RETURN?

•  Show your receipt
•  Try to return the product in the same condition as it was purchased (including manuals and all items that were in the original packaging, including the original packaging).
•  If you would like an exchange, credit, refund or repair we ask for your name, telephone number an signature in addition to your receipt.
 

WHAT HAPPENS IF I DON’T HAVE A RECEIPT?

If you don’t have a receipt, we ask for your photo identification such as a passport or drivers licence.
You will need to provide us with some proof of purchase such as a bank statement or similar.
 

HOW LONG BEFORE MY CLAIM IS ACCEPTED?

Under the New Zealand Consumer Law we are not limited by a defined time period and can vary from product to product depending on factors such as the nature of the goods and manufacturers warranty.
 

WHO PAYS THE ADDITIONAL EXPENSES TO RETURN THE GOODS?

If the product is faulty we will send out a courier to pickup the item. If the damage is your fault then any expenses related to the return of your product to store will normally have to be paid by you. 
 

EXCLUSIONS

In same cases you may not be entitled to a refund, replacement or repair based on the following:
•  You substantially modified the product.
•  You misused the product contrary to user instructions or packaging labels.
•  You simply changed your mind.
 

DISPUTES

If you feel that your rights under the New Zealand Consumer Law have not been met, please forward your concerns to: [email protected]

Partmaster are an aftermarket car parts supplier servicing the NZ auto trade market. The company was established in 1996. We have grown to be a 16 branch national network with outlets from Whangarei in the North to Invercargill in the South.

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The company is 100% New Zealand owned and we are a Kiwi Company just like our customers.

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Our latest campaign on Expansion Tanks.

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This month our brand campign is for Makita products.

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